Disclaimer

Unbottleneck.io is a decision-support tool. Its diagnoses, action plans, and any other output are for general informational purposes only. They are not professional advice, legal, financial, tax, medical, safety, engineering, or otherwise. This applies equally to matters of a personal, medical or health nature. Always consult a qualified professional before making decisions that could have significant business, financial, legal, or personal consequences.

The service may be used to examine any process or problem, including matters outside a business context. Where you use the service for a non-business matter, the following applies in addition to every other section of this Disclaimer.

All output is general information only. It must be assessed by you, and where relevant by your team, before any action is taken on it. You remain solely responsible for deciding whether and how to use it.

Where output touches a matter of a personal, medical, health, safety, or legal nature, it must be assessed by the relevant qualified professional, professional body, or a medical doctor before you act on it. The service is not a substitute for professional advice, diagnosis, or treatment, and using it does not create any professional relationship between you and us, of any kind. If you think you may have a medical condition or emergency, contact a doctor or the appropriate emergency services without delay.

The "Not professional advice", "Your review obligation", and "Use at your own risk" sections of this Disclaimer apply in full to personal and non-business use.

Unbottleneck.io relies on large language models to walk through your process with you and produce results. AI outputs can be inaccurate, incomplete, biased, or out of date. You are responsible for reviewing the output before acting on it. Do not treat any response from the analyser as a guarantee of a specific outcome.

Every output is generated from three sources and nothing else:

• What you share during the walkthrough, including answers given by colleagues or customers you invite.
• The documents you upload, read by AI and, where readable, converted to text.
• The practitioner knowledge library built into the platform, retrieved as relevant passages and anonymised.

Money and time figures are calculated in software from those inputs. Where an input is missing, the figure is either shown as an assumption or left as "not quantified".

• A document can be misread, partly read, or read in the wrong order, especially scans, images and very large files.
• A step can be miscategorised, put in the wrong swimlane, or given a timing that was estimated rather than measured. Estimated timings are marked as estimates and can be edited by you.
• A calculated figure is only as good as the inputs behind it. An incomplete or wrong input produces a confident-looking but wrong number.
• Anonymisation of client material in the knowledge library is automated and is not guaranteed to catch every identifying detail.
• Findings, risks and recommendations are a starting point for your own verification, not a finished professional deliverable.

The platform is built so you can check the working, not just the answer:

• Every statement must trace to something you said in the walkthrough, something in a document you uploaded, or a figure calculated from those inputs. Where a fact is missing, the output names it under "Evidence needed" rather than filling the gap with guesses or industry averages.
• Findings and figures carry evidence grades and provenance labels showing where each one came from: your answers, your documents, the practitioner knowledge library, or a method rule.
• Money and time figures whose evidence is weak are suppressed or shown as "not quantified", never presented as solid numbers.
• Anything inferred rather than stated is labelled as an assumption, with the basis for it.

These protections make the output checkable and traceable. They do not make it guaranteed. The known failure modes above still apply, which is why your review obligation below matters.

Before you use any output for a decision, a board paper, a customer commitment, a regulatory submission, or any further analysis, you must review it and correct anything that is wrong. That includes the figures, the timings, the named owners and the dates. If you cannot verify a figure, do not present it as fact.

Every time you start a new process analysis, or buy a single diagnosis, we ask you to acknowledge this in the app. That acknowledgement, together with the version of the wording you saw and the date, is recorded against your account.

We make no warranty that the information produced by the service is accurate, current, complete, or suitable for your particular purpose. Every business is different, the same recommendation may work for one and not another.

Using Unbottleneck.io does not create a consultant-client, lawyer-client, accountant-client, or fiduciary relationship between you and us. We are a software service, not your adviser.

The service may reference or link to third-party materials. We do not endorse those third parties and are not responsible for their content, accuracy, or practices.

You use the service at your own risk. To the fullest extent allowed by law, and subject to the "Limitation of liability" section of our Terms of Service, we are not responsible for any loss or damage arising from your reliance on any output of the service.