Built by a practitioner, not a prompt.

Credentials

• Lean Six Sigma Black Belt
• BEng (Hons) Manufacturing Systems with Business
• 20+ years' practice
• BPMN2.0 mapping standard
• Value Stream Mapping (current & future state)
• DMAIC · Root Cause Analysis · FMEA
• Business & operating-model transformation
• AI enhanced process design

Proven at scale

A selection of results from his 20-year career. Client names are withheld, outcomes are reported at sector level.

• £1M+ recovered from a broken IT-asset process
  Global e-commerce sector, uncovered and recovered over £1M in IT assets buried in a fragmented process, paying for the entire continuous improvement programme many times over.
• 70% manual effort removed
  Global energy sector, SAP workflow automation eliminated 39 redundant spreadsheets across four global offices.
• SLA lifted from 40% to 69% in 3 months
  UK financial services, targeted root cause analysis and process redesign delivered a step change in service level performance.
• Multi million pound savings via value stream mapping
  UK utilities sector, end to end current and future state mapping quantified waste and cycle time reduction opportunities at scale.

What's baked into the app

• A practitioner's question order

  The walkthrough follows the same sequence a senior improvement lead uses on day one of an engagement, nothing important skipped, nothing irrelevant asked.

• The 10 Laws of diagnosis

  The stated problem is a hypothesis, not the answer. Listen before challenging. Find the waste before adding people. Never automate an unstable process. These sit under every recommendation.

• The 8 Wastes (TIMWOODS) tagging

  Every finding is classified against Transport, Inventory, Motion, Waiting, Overproduction, Overprocessing, Defects and Skills, so recommendations are defensible, not opinions.

• BPMN 2.0 process maps

  Current state maps use standard notation, structured by role, with handoffs, waits and systems visible, so what you take to your team is credible.

• The Voice of the Customer question bank

  Owner, team-member and customer perspectives are all elicited, because an internally efficient process that produces a poor customer experience is a broken process.

• Opinionated ranking

  Every improvement worth making is scored on impact, effort, cost and severity, ranked so the top priorities come first, and turned into a sequenced plan, the way an experienced practitioner would. No 40-page deck. No hedged-everything summary.