Built by a practitioner, not a prompt.

Credentials

• Lean Six Sigma Black Belt
• BEng (Hons)
• 20+ years' practice
• BPMN 2.0 to standard
• Value Stream Mapping (current & future state)
• DMAIC · Root Cause Analysis · FMEA
• Business & operating-model transformation
• AI-enhanced process design

Proven at scale

A selection of results from his 20-year career. Client names are withheld, outcomes are reported at sector level.

• £1M+ recovered from a broken IT-asset process
  Global e-commerce sector, uncovered and recovered over £1M in IT assets buried in a fragmented process, paying for the entire continuous-improvement programme many times over.
• 70% manual effort removed
  Global energy sector, SAP workflow automation eliminated 39 redundant spreadsheets across four global offices.
• SLA lifted from 40% to 69% in 3 months
  UK financial services, targeted root-cause analysis and process redesign delivered a step-change in service-level performance.
• Multi-million-pound savings via value-stream mapping
  UK utilities sector, end-to-end current- and future-state mapping quantified waste and cycle-time reduction opportunities at scale.

What's baked into the app

• A practitioner's question order

  The walkthrough follows the same sequence a senior improvement lead uses on day one of an engagement, nothing important skipped, nothing irrelevant asked.

• The 10 Laws of diagnosis

  The stated problem is a hypothesis, not the answer. Listen before challenging. Find the waste before adding people. Never automate an unstable process. These sit under every recommendation.

• The 8 Wastes (TIMWOODS) tagging

  Every finding is classified against Transport, Inventory, Motion, Waiting, Overproduction, Overprocessing, Defects and Skills, so recommendations are defensible, not opinions.

• BPMN 2.0 process maps

  Current-state maps use standard notation, structured by role, with handoffs, waits and systems visible, so what you take to your team is credible.

• The Voice of the Customer question bank

  Owner, team-member and customer perspectives are all elicited, because an internally efficient process that produces a poor customer experience is a broken process.

• Opinionated ranking

  Every improvement worth making is scored on impact, effort, cost and severity, ranked so the top priorities come first, and turned into a sequenced plan, the way an experienced practitioner would. No 40-page deck. No hedged-everything summary.